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I've got a strange issue with Agent Email and Cisco Desktop Agent, basically the Agent Desktop software seems to be out of sync with Exchange and Supervisor DesktopBoth exchange and Supervisor Desktop are showing emails that go back to the 24th, howe...
I'm trying to find a configuration guide for Agent Email on UCCX 8 and can't seem to locate one anywhereDoes anyone have a guide or link to one they could point me to please?Thanks in advance
Hi,I need to provide reporting stats on a monthly basis detailing telephony service availability over a calendar month...is anyone aware of a report within CUCM8 that would provide this type of information...I've looked and drawn a blank so far!Thank...
Hi,Is there any way you can restrict reason codes for use only by supervisors in UCCX8?,ie they do not appear on the global reason code list for the agents, yet the supervisor can select a particular code (not visible to the agents in CAD) when requi...
Hi, I need to implement this for my contact centre which has calls delivered via an MGCP gateway. To complicate matters i also have 2 H323 gateways within the cluster! By configuring this in Call Manager for the MGCP gateway am i likely to cause any ...
I'm having exactly the same issue on my UCCX 8 installation and its driving me crazy!You literally select the team to view and with 10 to 15 minutes its reverted back to "Select Team'. The strange this i only have this issue with one user, other supe...
