One of our partners has the following question: "I had a quick question for you. We are thinking about quoting the new C240 M4 Medium Density Business Edition 7000 server (part number BE7M-M4-K9) for a Contact Center RFP. Upon using the Cisco Virtual Machine Placement tool and trying to add the SocialMiner server in to the configuration we are getting an error stating that SocialMiner isn’t supported on this hardware. Upon further investigation on the UC on UCS wiki, I don’t see any reason why this wouldn’t be supported on these servers. Could you check to see if SocialMiner truly isn’t supported on this hardware or if this is just some sort of an error with the Virtual Machine Placement Tool? According to this link,http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_SocialMiner, and this link,http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#BE7000M_Servers_and.C2.A0Medium_UConUCS_Tested_Reference.C2.A0Configurations , it would be supported. I have also included a screenshot from both links. As I understand, and as the links indicate, the BE7K servers are considered medium (M) servers. Both the small and large SocialMiner deployments are indicated as supported. Am I missing something? Thanks in advance."
... View more
I have been trying to chase this info for months! I am new to Cisco and found this reply which is EXACTLY what the customer wants to do. My question: Is this in UCCX Express Platform or UCCE-Enterprise, or does it matter? Is this just an IVR script that delivers the whisper announce prior to the call beng connected to the customer?
... View more