recently many agents are facing this error while trying to login. error message:   "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator." for some agents it gets fixed logging out from the ph...

When we dial outside mobile numbers  then two behaviours have been observed for few mobile numbers: when the call is getting tried there is a dead air for few seconds, after this the calling number is changed to last four digits of the dialled numb...

Only 69XX devices faced the issue. Tried troubleshooting in below link however it did not work https://supportforums.cisco.com/discussion/12287121/6941-corporate-directory-connection-failed Network team diverted the traffic on secondary link and i...

some of the agents are facing the issue where AHT in the report is not same as AHT in agent statistics in Agent desktop. We are considering Average TT  + Average work time in Agent statistics which should be equal to AHT in historical reports(Please...

We are getting below error message and PRI continuously flapping  // May 31 15:15:24.063 IST: %MARS_NETCLK-3-HOLDOVER: Entering Holdover for Controller E1 0/0/0May 31 15:15:24.831 IST: %CONTROLLER-5-UPDOWN: Controller E1 0/0/0, changed state to upMa...