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Tony Knight
Level 1
Level 1
Member since ‎01-22-2008
‎06-13-2021
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  • 101 Posts
  • 6 Solutions
  • 5 Helpful votes Given
  • 2 Helpful votes Received
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User Activity

uCCX 10.5 & uCCX 12.x

02-25-2020
While I totally agreed, what I am asking is not an ideal solution but are there any technical issues with the following:Use CAD on uCCX 10.6 for inbound voiceUse Finesse on uCCX 12.x for email routingThe agent will use 2 agent desktop apps namely CAD...

Change memory size for uCCX 11.5 upgrade

03-29-2017
The memory settings from 10.5 to 11.5 have increased from 8GB to 10GB, is there a defined process for making this change in Vmware?

uccx 10.6 email configuration

02-16-2015
HiAnyone got a good guide to configuring uccx 10.6 email with finesse?

Create a new report

05-05-2014
I am trying to change a stock report - CSQ Call Distirbution Summary.  I need to have the interval reporting every 10 seconds rather than a minimum of 15 seconds.How can I review the stored procedure - sp_csq_call_dsitribution?Any other thoughts as t...

Agent Monitoring

10-20-2011
I have uCCX 8.5.1.10000 installed on a MCS7845 with premium agent licenses.  It akes approximately 3 minutes to login.  CAD seems to take almost 2 minutes trying to "initialize agent monitoring".  Does anyone have any ideas as to what to look for?
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Member Since ‎01-22-2008 05:56 PM
Date Last Visited ‎06-13-2021 06:13 PM
Posts 101
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