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Member since
02-15-2012
4
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Created by
gregalvey_2
in Jabber Video Support
in Jabber Video Support
11-14-2012
01:56 PM
11-14-2012
01:56 PM
Check the machine to see how much CPU is used. If high, the machine can't handle the call. If machine is good, check network connection with videotest.webex.com. If good, make a call, and while in the call, mouse over the 'i" information icon and look at the stats. See if the video and audio have high packet loss, FEC errors, or high jitter. If so, their connection to the internet is not clean and they will have issues.
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11-14-2012
01:47 PM
Can Webex send outage e-mails when there is a sever issue? Very time consuming for end users to troubleshoot on their end just to find out the Cisco servers were down.
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- Tags:
- notifications
- outage
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Created by
gregalvey_2
in Jabber Video Support
in Jabber Video Support
11-14-2012
01:45 PM
11-14-2012
01:45 PM
This version seems to need a whole lot more CPU when it is installed on older machines. Pegs machines out at 100% CPU and then starts throwing a pop-up warning that resources are gone and video call could be impacted. Is there a setting to prevent Jabber 4.4 from needing so much CPU on older machines?
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Created by
gregalvey_2
in Jabber Video Support
in Jabber Video Support
11-14-2012
01:39 PM
11-14-2012
01:39 PM
We rolled out Movi 4.2 telepresence Callway clients back in February and had very little trouble with firewalls. We are now trying to roll out Jabber 4.4 telepresence Webex and users are having trouble activating and if they get activated their audio and video don't work. Did something change with the new Webex/Jabber 4.4 registration and stream ports?
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Labels:
11-14-2012
Check the machine to see how much CPU is used. If high, the machine
can't handle the call. If machin...
11-14-2012
Can Webex send outage e-mails when there is a sever issue? Very time
consuming for end users to trou...
11-14-2012
This version seems to need a whole lot more CPU when it is installed on
older machines. Pegs machine...
Created by
gregalvey_2
in Jabber Video Support
11-14-2012
11-14-2012
We rolled out Movi 4.2 telepresence Callway clients back in February and
had very little trouble wit...
Public Statistics
| Date Registered | 02-15-2012 09:07 AM |
| Date Last Visited | 08-18-2017 03:55 AM |
| Total Messages Posted | 4 |
