Hello! I am new to CUCM/CUC admin and teaching myself as I go. I have run into a problem and exhausted my knowledge on the subject. I have configured a hunt pilot to ring DN1, DN2, DN3, and then go to the voicemail of DN1. Its ringing through the...
I have a hunt pilot, hunt list, and line group setup with 2 numbers to try before it forwards to a the voicemail of the first user in the line group. I would like the hunt pilot to forward to a shared voicemail of an account that I can then add to t...
My IT director has asked me to do an assessment and inventory of our VOIP phone system. I am a router and switch guy with next to no experience in unified communications so I do not really know where to begin with this task. This task has been give...
Last question: Is there a way to do all of this without using an extension for the shared support mailbox account? There is no phone associated with this account so I was wondering if somehow this could be setup without using an extension as we are...
I created an end user in CUCM called Support with 7796 as telephone number and an email address that we setup in office365 and tested good. No devices are associated with the Support end user and they are in "local staff" CSS. This is the account w...
I have tried the setup you described and cannot get it to work. I think I am missing something in my configuration. It probably has something to do with CSSs or partitions or something. Thank you for pointing me in the right direction.
Yes this is correct. Right now its forwarding successfully to the voicemail of the first user in the line group. I need it to forward to a shared voicemail as you mentioned. I am probably over thinking this. I am not sure if this is a "CUC proble...
