HelloHow Dialer detects "No Dial Tone" is there any algo " . We are using SIP dialer .Is it when all dialer ports are busy RegardsIrfan Tariq

HI I havae one issue regarding codec negotiation , Customer dials in listen IVR call transfer to Agent 1 (Whose phone is on G711) Agent 1 transfer call back IVR using Blind Transfer Call goes back to IVR & Customer again press 0 to go back to new age...

Hello EveryoneWe are using ICM 8.5.3 , I am getting this message in Event Viewer of Rogger A & Rogger B servers.Computer:      LHRRGRA.ef.UCCEDescription:MDS Time Delivery Queue size is increasing, current size is 5525, but will continue to send mess...

Hi AllWhen some agents out of 100 try to login on CAD their CAD Client crashes & after two three retries they are able to login after that it works fine , I check CTIOS server logs & found following errors.UCCE 8.0.3CTIOS 8.0.3CAD 8.0.1a08:04:19:110 ...