Dear,i already have call center group configured and working fine.i need to add new group for other dept. i tried to follow the RMCM wizard but still there is something missing to let the new group ready.can you pls. send me all the steps that requir...

Dear,i have UCCX v7 installed and until now since a year i never update windows patches. there was Trend Office scan installed but they recomened to remove it as it not not fully supported by cisco.can i have the best way to install windows patches a...

Dear,pls. provide me with the steps for upgrading Cisco phones through call manager server and from where i can download the new firmwares ?Regards,