About mohamedrishin

mohamedrishin · 11-02-2020

The requirement is to do a callback after 10 mins once the caller ends the call with the agent. I am routing the call from the connected state to the exceptionCIE and then presenting the survey menu with a place a call step. The issue is am not able ...

mohamedrishin · 12-04-2013

Hello,I am setting up a SIP integration for CUC with CUCM. When I am calling an extension internally, instead of hearing the prompt "Sorry Extension not available" I am getting the greeting of my extension " Extension 'My Extension' Enter you PIN" an...

mohamedrishin · 07-26-2011

Hi All,We have CUCM 8.5 setup where there is a shared line setup for IT support. For an incoming call, one of the member in the shared line group answers there wont be any missed calls on the other phones. But if no one answers, there is missed call...

mohamedrishin · 06-29-2011

Hi,We have a client where they have a Avaya Telephony System with 96XX phones. They have CUCM 8.5 for a multi site implementation and have Avaya 96XX phone at one of their site which they want to configure with CUCM or in CME. Is this possible. I bel...

mohamedrishin · 05-30-2011

Hi All,I am doing an integration of LDAP with CUCM. I have around 11 dc and there is a limitation in LDAP directories in CUCM that maximum 5 LDAP directories can be created. Is there any workarounds for this or can I directly integrate with the fores...

mohamedrishin · 11-03-2020

Thanks a lot Anthony. I just finalised the testing and got it working. I did the Place call to the caller first and then redirected when successful to the survey script. the variables were all transferred. Thanks a lot for your time and all the guida...

mohamedrishin · 11-03-2020

Thanks a lot for your time on this. For the outbound campaign, the time scheduled will be a problem, right? Considering we have to call back all the callers. If you have a sample API or documentation for the same, please shareI think with the callbac...

mohamedrishin · 11-03-2020

Hello Anthony, I did the Place Call to transfer to a Trigger, which then redirects to the Caller number through a different script. I am getting the call however the survey menu is not playing. The call fails with system error. I am attaching the scr...

mohamedrishin · 11-03-2020

Thanks Anthony The way you mentioned, I need to carry the variable containing the caller info to the Call redirect script. Can you please share a sample script on carrying the variable to the other script

mohamedrishin · 11-03-2020

I now tested the Place call part to a different script and tested the call back. The call back works but the report still doesn’t show the variables. Do you think with Place call trigger, there has to be a different way of mapping the entered digits ...

Member Since	‎07-03-2008 05:46 AM
Date Last Visited	‎02-10-2021 12:15 AM
Posts	63

User Statistics

User Activity

UCCX collect digits after place a call step

CUC SIP integration with CUCM

Shared line missed calls

AVAYA 96XX phones with Cisco CME/CUCM

LDAP integration for CUCM with more than 5 domain controllers or directly to Forest

Re: UCCX collect digits after place a call step

Re: UCCX collect digits after place a call step

Re: UCCX collect digits after place a call step

Re: UCCX collect digits after place a call step

Re: UCCX collect digits after place a call step