Brian Gorham
Level 1
Level 1
Member since ‎01-28-2008
‎08-18-2017

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Is there a way to have the UCCX server not present to a queue call to an agent that is on another call that is not their primary IPCC extension?  I know that they could go to the not ready status prior, but I am looking to an automated process.
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Member Since ‎01-28-2008 01:11 PM
Date Last Visited ‎08-18-2017 03:55 AM
Posts 1