jeffdanderson
Level 1
Level 1
Member since ‎08-28-2005
‎08-24-2018

User Statistics

  • 44 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 5 Helpful votes Received

User Activity

I have been unable to find a lot of information on LDAP profiles, but I came across a blog that said that LDAP profiles are only used for Android, iphone and ipad. It stated that the only way to control the search base on Jabber for Windows is by usi...
We are running Webview on UCCE 6.0. I am trying to get a better understanding of some fields in the call type and agent detail reports. I have found the formal definitions but I still dont have a good understanding of what the fields mean. I was wond...
I need assistance selecting the correct vpn technology to meet my requirements.I have a 2801 router that I will be using to terminate the vpn sessions. I will be using 871 series routers for the remote clients. The requirements that make it difficult...
I am trying to figure out how to calculate longest call in queue for ICM 6.0 with IPIVR 3.5. I know how to collect the realtime information from ICM, i just dont know how to use it. The date/time format is a "java.sql.Timestamp"It looks like this:200...
I have a client who is running IPCC 4.0(5) on its own server running a very basic helpdesk script. The agents use CAD. Almost all calls to the agents come in from the PSTN.The agents have been experiencing an isssue where the first second or two of t...
Community Statistics
Member Since ‎08-28-2005 09:39 AM
Date Last Visited ‎08-24-2018 02:02 AM
Posts 44
Total Helpful Votes Received 5
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