About juan.monroy

juan.monroy · 01-10-2013

Hi:I have a customer with a UC 320 + SPA303 /SPA502G phones. Firmware version is 2.3.2 (6)The customer complaints that whenerver a user dials an extension and the other party answer, there are a couple seconds where both cannot hear each other.Is the...

juan.monroy · 01-28-2013

Anthony:I believe I have exactly the same problem.@Wendy:Did you look at the video post from Anthony? Can you shed some lih}ght on this issue?Regards,Juan

juan.monroy · 01-23-2013

Anthony:We have not reached a conclussion. The tests on the voice TCP dump have not shown any issue. I may have to run the test again. I will do so next week.Regards,Juan

juan.monroy · 01-18-2013

Hello Wendy:I sent the required tcp dump to your e-mail. Awaiting for your valuable feedback...Regards,Juan

juan.monroy · 01-11-2013

Hi Wendy:The swith cannot be managed. All phones are registered to UC320W for voice on range 10.1.1.X. I will send you in a separate e-mail some info.I will run the TCP Dump next week and send it to you.There is no repeater in teh connection.Best reg...

juan.monroy · 01-10-2013

Hi Wendy:The customer is using a D-Link Switch. It is a DES-1024A 24-PORT FAST ETHERNETRegards,Juan

Member Since	‎01-10-2013 07:49 AM
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