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jasontwhite
Level 1
Level 1
Member since ‎10-04-2016
‎12-04-2019
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  • 2 Posts
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  • 5 Helpful votes Given
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Finesse Agent Desktop - Queue Switching

06-25-2019
I have a call center who is requesting the ability for their agents to switch the CSQ on the fly from Finesse desktop.  The call center has bilingual agents who may be working project work or a high volume CSQ.  If a supervisor is not available, the ...

CUCM IP Phone Self Provisioning - 6 digit dial plan vs 10-digit dial plan

10-04-2016
I am architecting self-provisioning on CUCM 10.5 with a 6-digit dial plan.  Is it possible to architect self-pro with a 6-digit dial plan?  Or is it more advantageous to architect with a 10-digit dial plan?  I have been unable to find any documentati...
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Member Since ‎10-04-2016 09:28 AM
Date Last Visited ‎12-04-2019 12:49 AM
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