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I was thinking if there is a way to swap call originator number with any other number while making an outbound call using Cisco Outbound Dialer.
We have a requirement from one of our customers to run an outbound campaign and swap the call originat...
We are using Cisco Transfer element for making an outbound call to connect the caller to the desired destination. We are using consult transfer feature of Finesse to put the original caller on hold and involve VXML application to initiate a call. Onc...
Experts, I have the challenge to swap source number of 'Transfer' element of Call Studio. As we know, transfer voice element performs a call transfer to a phone number specified by a configuration setting. I have tested this functionality by punching...
I have a challenge to get call connect acknowledgement after making a successful single click call transfer through finesse interface. I want to charge a caller after connecting him to his destination (third party).
Let us take an example. There are ...
We had tried solution shared by one of Cisco experts for CVP VXML standalone outbound dialing but ended up with a problem. In our case call is initiated by dialer and it starts ringing on the destination mobile phone but then automatically disconnect...
I had tried this solution but ended up with a problem. In my case, call initiated by application and it starts ringing on destination phone but then it automatically disconnects after some time (around three seconds). In VXML logs, I can see every ca...
I had a discussion with Paul (Cisco Expert) on this challenge. He has shared a customized Transfer element which has the option to mention source number while make a call transfer.
Here is a customized element example. Look at TransferCisco.java in ...
After digging more into this issue in debugging mode, I noticed that showDlg method in SoftPhoneForm class is throwing exception 'Cannot access a disposed object. Object name: 'WrapupForm'. ' now I am not sure how it being disposed and why applicatio...
We were facing the same issue once we tried to add.Jar file that is compiled with greater version than call studio/ eclipse. Please compare the jar version of both components (. jar and call studio) and try to add .Jar file complied on lower version ...
