Member since ‎04-28-2008

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  • 75 Posts
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  • 5 Helpful votes Given
  • 5 Helpful votes Received
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Hi all   Currently having an issue whereby a customer has CUE on a site (local laws prohibit centralised VM), they also have a global E.164 dial plan.   VM can be left, and retrieved - CUE just strips off the + inbound. The issue is the MWI light; it...
Hi guys Currently having an issue with conference extensions. Can't seem to get them to work, have tried every combination of settings in TMS > Administrative Tools > Configuration > Conference Settings Are there any caveats in this working? TMS ve...
Hi guys We have Prime Collaboration Provisioning pretty much up and running, however there is a user that is jammed in a synchronizing state! The user was removed from CUCM before being removed from Prime. Now the user synchronization is looping with...
Hi guys We have a new setup of SP > CUBE > CM. Outbound calling works fine, audio both ways. External callers inbound get dead air when they dial in, no ring back, although the phone does ring and can be answered. The phone itself is showing no recv...
Hi all Having an issue trying to represent reason codes on the Home tab of the Finesse agent desktop. At the moment it's giving a reason code, the customer wants text. Specifically it's the stock gadget "Agent CSQ Summary Report". Can anyone point me...
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Member Since ‎04-28-2008 02:25 AM
Date Last Visited ‎05-20-2020 12:35 AM
Posts 75
Total Helpful Votes Received 5
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