Our remote sites each have two backup pstn phone lines connected to a VIC-4FXO interface card on a 2801 router. How do I route all phone calls to those lines while their T1's are down? We are running CUCM 7Help would be greatly appreciated.

I have two extra phone lines connected to a VIC-4FXO interface card on a 2801 router. How do I route all phone calls to those lines while their T1 is down? Help would be greatly appreciated.

I am in the middle of creating a script that would give the caller the option to leave a voicemail, has anyone wrote a script similar to this? What did you do to lower your abandoned calls percentage without adding more agents/payroll?Cisco Contact C...