About David Shepherd

David Shepherd · 05-31-2016

We have been trying to install several 7030E (running firmware 2.7.0-20) cameras on a site, and have been trying to adjust them via the web interface (specifically, we need to flip, mirror, zoom and focus them), while viewing them in VSOM on the same...

David Shepherd · 09-05-2016

My first guess would be a DNS issue, what happens if you try and ping the CPAM server's hostname? When logging into CPAM we generally use the CPAM server IP address rather than its hostname.

David Shepherd · 06-02-2016

What firmware version are these cameras running? In my experience if the cameras are running any version below, say, 2.0.2-24 (or 3.2.3 on a 4500E) that I can't actually update them via the web interface in IE 11. What I usually do is press F12 to br...

David Shepherd · 06-02-2016

Correct. Like I said I was able to view via ActiveX on older firmware versions, but 2.7.2-2 onwards just gives me a black screen, which means that we need to change settings on the cameras or zoom/focus them, we need to have the camera up in VSOM in ...

David Shepherd · 06-01-2016

Hi Scott, With older firmware releases we were able to view video via the ActiveX without issues, however I've discovered that with 2.7.2-2 and 2.8.0 I can only view video via the web interface if I use QuickTime rather than ActiveX.

Member Since	‎01-29-2013 04:41 PM
Date Last Visited	‎01-08-2021 12:03 AM
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Cisco cameras crash when adjusted from web interface while viewed in VSOM - bug?

My first guess would be a DNS

What firmware version are

Correct. Like I said I was

Hi Scott,