About Jackie Sheppard

Jackie Sheppard · 12-11-2015

Hi, I have only done a few scripts. I have scripts to check to see if logged in agents > 0, which works for most things. Now I need to add one level. I need to know if one of the logged in agents has a particular skill assigned to them. Does anyon...

Jackie Sheppard · 01-03-2014

After changing the trigger on our call center queue to one that was deleted and recreated, I am getting an out of sync error on the voice mail profile. Not sure how to correct this. Thank you for any assistance. JackieCisco Unified CM Telephony Data...

Jackie Sheppard · 10-18-2013

My co-worker and I are editing our existing Call Center Script. This is our first attempt at UCCX scripting. They need to break the script off into 2 branches, the existing one for English and a copy of the menu for a Spanish version. We were trying...

Jackie Sheppard · 06-26-2018

Hi, This is probably specifically because you are looking at the Name Recording. You probably need to go to the menu and select greeting, then go from there. Thanks, Jackie

Jackie Sheppard · 07-20-2017

I will be following these instructions in a few hours and will mark it answered if all goes accordingly. Thanks for making it easy to find. :) Thank you, Jackie

Jackie Sheppard · 02-15-2017

Thank you! You are right. I was trying to figure out how to mark this as the correct answer. :) Jackie

Jackie Sheppard · 12-11-2015

Thank you, Glenn - That was really helpful. Exactly what I needed. Appreciate your help, Jackie

Jackie Sheppard · 10-21-2013

Thank you, Chris -My co-worker figured it out this morning. We were giving Spanish a digit to press (2), but English we were trying to just allow to drop through. It turned out that when we put English on a digit (1) and the user had to press the ...

Member Since	‎01-30-2013 11:42 AM
Date Last Visited	‎04-17-2024 12:04 AM
Posts	10
Total Helpful Votes Received	5

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UCCX 9.0.2 How to find out if someone with a specific skill is logged in

VoiceMailProfile UUID changed from ... to ...

My co-worker and I are editing our first UCCX Call Center Script to include Spanish. Help

Re: Download audio greeting files from Unity Connection

I will be following these

Thank you! You are right. I

Thank you, Glenn - That was

My co-worker and I are editing our first UCCX Call Center Script