We are using CCE and the full components are in version 12 (AW, Rogger, PG, Finesse, CUIC, VVB).We just need to upgrade finesse to version 12.5 and According to CCE 12.5 compatibility matrix, finesse 12.5 is not compatible with CUIC 12 (Coresident). ...

Hi,Cisco CMS use a wide port range for web app clients (1024-65535).Due to the concerns of the security team, I was looking for a way to limit this range (as it was possible in CUCM), but I didn't find anything.Can anyone guide?

Hi,In UCCX, phone failure of agent was leading to "NOT Ready-Phone Failure" , but in CCE it causes the finesse to logout. is there any way to change the behavior in CCE?Thanks,

HiI have recently upgraded The expressway server to 14.2, login issues were resolved by uploading CUCM tomcat-ecdsa cert in exp-c trusted CAs but file transfer over MRA stucks in "Waiting to upload..." and nothing is raised in expc's event log.It wor...

Hello,In UCCX, when the agent makes an outgoing call, the state remains not ready but in CCE v.12, it changes to the Talking state.Is there a way to change the behavior of CCE in this matter?Thanks,