One of my clients was asking whether it was possible to automatically put the agent into ready state when they log in as they are finding agents login and don't go ready until they are chased to do so.Any ideas?

I am interested to understand how customers have handled the differences between ICM data and Avaya data when managing their virtual estate. I have a customer who uses IPCC in the UK and uses an outsource partner in India and they provide MI from off...

I am looking for anyone who has integrated an AVAYA to ICM and how they transfer call variables between to the two systems and also how they overcome differences in MI between IPCC and AVAYA CHT etcIn the Avaya integration guide you can define what c...