Just curious how many people are following the changes for version 12 AND have CUCM’s that do not have access to the internet. I have not seen anything from Cisco on a solution for customers that do not want or can’t complete their licensing AND encr...
We want a report similar to the Team performance without the logout agents. We also want a report slightly different from the Agent Detail report. Essentially we want it to look like the old CSD screens. I can not figure out how to get the live Strea...
Since Version 9.0 of Call manager there is a new enhancement to Mobile Connect(SNR). When CUCM rings the cell phone it will prompt the called party to press any key to accept the call. This is a big selling in point since the timer controlled option ...
I too would like to export this gadget to then make changes. Did you ever figure out how to access it? It has reporting in it that is not available in any of the CUIC reports so I would like to see the code on how they are doing it.
Thank you Denise,I will try to provide adequate detail. We moved from 8.5 and the Cisco Supervisor Desktop client to Finesse. Currently they heavily use not ready reason codes and Supervisors must monitor agents for abuse of these codes. Currently wi...
No one has answered Maria's question. This should not be marked as answered. I have the same issue. I know it can be done because it can be auto-filled by apps. We just need to know how to format the permalink to pass the variables to the username a...
UCCX version 10.6.1.11001-31Customer runs report Detailed Call, CSQ, Agent Report daily. Today when they run it for yesterday they are getting the Dataset Status is Unknown message.Other reports work for yesterday. Tried restarting the CUIC service i...
