Hi Community, I'm currently checking out the new capabilities with Finesse 12.0, but I'm failing to add a custom gadget to the horizontal header. It works when it's loaded in the regular tabs. The code looks good/processed in the debugger, but the on...

We're currently implementing a new task routing workflow for a customer. During SocialMiner API and Finesse Client testing everything went well regarding rona. But in the ucce call flow we can't check if rona occured.Most customers require to increas...

Actually I’ve found an issue when the agent loses connection to finesse after accepting a task.As long as the agent is able to log in within ~60s again, the dialog is still available agent. If the agent logs in after he was automatically logged out o...

Hi,I'm unable to find the PCCE 11.5 Sandbox this morning. Is this still related to the maintenance activity?Thanks,Matthias