Hi,I have configured a transcoder and an ios enhanced conference bridge on a branch office 2821 router (two pvdm2-32).These two are well registered to a ccm 6.1.When I try to make a conference everything seems to be OK (conference connected) but nobo...

Hi everyone,I have 4 BRI configured in a 28xx router.One BRI is up just for testing.I have an issue with outgoing calls, it seems that the ougoing call is sent twice because a channel is not available (but it is not the case) : "Cause i = 0x80AC - Re...

Hi Everyone,The question is in the subject, does anyone knows a free billing software which could be connected to the CDR call manager Database?Regards,

Hello everyone,I have an SLA to respect with my contact center. I need to measure the time between the beginning of a phone call ringing on a agent's phone until the agent picks up the phone.So I need the ring delai for each call.Do you know how can ...

Hello all,I have an unsual issue with one of the 15 agents of the contact center : his agent desktop is disconnecting randomly. There is no network failure behind, so I don't know where the problem come from.Do you have an idea?Thanking you in advanc...