Congrats ... really appreciate your support! -dt ... View more

Barry, I'd like to talk to you further about your items #1 and #3, as I have had some conflicting feedback regarding CF out of hunt groups and am not quite sure I understand the use of MTP's you are suggesting that CME has. I'll send you a separate email to see when you might have time to talk. -Dave ... View more

Hi Bill, Marwan, I'll look into what it would take to modify our current 2-way paging to allow for phones answering unmuted.  I know that feature hasn't been touched in quite awhile.  And as for simple call queueing, yes, that will be included in the 9.0 feature set, due out this next summer.  A night bell was being designed into the BE3K program (at least when I was running it), but for larger CUCM installations, we have generally relied upon Unity Connection to provide those services.  As you have noted, there are a number of small business features which just don't scale into the enterprise feature set though perhaps we might be able to adapt them and make them available on the mid-range 5K/6K platforms. With respect to Call Park notifications, there is an associated reversion timer with each parked call and when it triggers, the call is sent back to the parking DN.  I'm trying to understand why that is not enough or what more might be needed? Lastly, while we elected many years ago to pursue a web-page strategy for setting user options and preferences, the direction has been towards providing these services in collaboration clients, whether they be Sametime, MoC or our own CUPC, Cisco Mobile, and now Jabber.  We will continue to make significant enhancements to our web pages as we're both due for a refresh and need much better ease of use.  But a higher priority will be placed upon client features, and "on phone" features may lag somewhat (excepting where clients will be co-resident, e.g., Cius), though you will see us start to address some of the items I have discussed above. HTH, Dave ... View more

Hi, I'm not sure what you mean by "adding a secondary number for each user"?  Do you mean in your personal address book? If so, you can do that now, right?  Perhaps you could elaborate on this one a bit more? And for the login/pwd fields from the phones, I presume you are talking about Ext. Mobility, right?  I had thought that use of different strings in these fields was controlled by admin policy which you could change?  I'll look into it, if not. Alcatel's use of a scrolling button template for speed-dials is interesting -- it has some advantages/disadvantages vs. our analogous features (abbreviated dials, speech connect, and KEM's).  I'll pass this along to the phone designers. CME is handled by a different team, in a separate business unit.  But if you'll tell me more about the issues with the web page style for admin/users, I'll be sure to the information along. -Dave ... View more

Yep, I know it.  It's hard to completely start over with these things as there are always customers who want you to drag everything (features, not design) along behind.  But you will see some moderate changes in the 9.0 release (home page w/all your speed dials for a phone listed up front, improved directory, new CSS theme and look, etc.) and with any luck, MUCH more significant changes in the 9.5 release.  We will also spend some effort to get better integration with the clients and continue to build out our UDS API so that 3rd party developers can begin to offer alternatives (e.g., apps for your Cius and widgets for Open Social frameworks). Handset changes take more coordination, resources and time so they will lag a bit.  But I am looking at obvious benefits, like being able to set speed dials from the phones themselves. ... View more

Ah, yes .... well, I can tell you it's not for lack of awareness!   Priority calls just keep going against me on this one, but I may get a shot at it in an upcoming release.  I will certainly keep it near the top of my list for phone features. ... View more

Hi Chris, I'm a product manager in IPCBU ... and I'm looking for widely felt pain points to address and ideas for novel, useful features. ... View more