I'm a alittle confused on what cert requirements there are with DMS. Do I need seperate certs for each server (DMM/S&S)? On either system it allows me to "Manage Certs for Entire System". Does that mean all of that server or the entire DMS solution? ...

Can anybody provide a doc with the correct server specs? I'm looking for the actual C210 server. Specifically, is it an M1 or M2? What amount of memory is installed in the DMM and SnS? What CPU? Heat? Power? Dimensions? Etc. Last document I saw on co...

Does anybody know if AQM can record a call from an agents phone if they are not answering a queue? Suppose that an Agent is told to call a customer back - if they did it on the agent extension, would AQM record it? I know that it will see the packets...

Does anybody know how to refuse calls that arrive as "unknown"? I am working with a school that doesn't want to receive any calls that have callerID blocked. They have been getting a lot of bomb threats. They are running CCM4.1(3) with 2801's running...