I am pretty new to the ICM/UCCE setup.  We are under an aggresive timeline and have a requirement to build an ICM lab to provide support for development of a remote agent routing app.  I have a sprawler setup  in simplex model.  All the install docs ...

Ok, we are running MP 6.x - i just upgraded to MR5, however in MR4 we had it set so that when you called in to attend a meeting you did not get the initial 'To attend a meeting, press 1' prompt (i believe this is voice prompte #149).  Now that i have...