About Burhan Khan

Burhan Khan · 04-07-2016

Unable to transfer call to queue in IPIVR scenario Following is call flow user ----(dial number 6666 ) ----> Cucm -----> IPIVR ------> ICM ------> Agent received -----> call transfer by dialing (6666) ......... Call failed to transfer but still on ...

Burhan Khan · 03-07-2016

I have created a CTI route point between CuCM and ICM also configured all necessary setting and trigger on UCCX. I need to configure of ICM for IPIVR. Please guide me in this regard. I have read following link , but in it , not mention ICM configurat...

Burhan Khan · 02-29-2016

Hi I am using v simple call flow. Attached is a snapshot of script , when i dial number from phone call immediately got hangup , while with call tracer it works perfectly and stays for 20 second. Also please explain functioning of Label with CuCM PG....

Burhan Khan · 12-02-2015

Hi I have two ICM and two CVPs. I want to inter connect them in HA envoirment. If I make more than one VRG PG for different , system got error and restart after 2 min. Please tell how I can do it. Wether I can make two PIMs for differnt CVP .

Burhan Khan · 11-23-2015

I need to install two ICM , two CUCM and two CVP for configuring HA. If one setup goes down all traffic should shift on other with. Please share some good link or ebook in this regard. Thanks,

Burhan Khan · 05-09-2016

Thanks for helping in this regard. Issue resolved. Label was not configured. Label should be a number on which you want to transfer call.

Burhan Khan · 03-01-2016

Need to know why call do not proceed till end when we dial it from phone, call is executing script but it do not wait 20 seconds when dial from phone.

Burhan Khan · 12-03-2015

Thanks for reply. I have configured two VRU PIMs conntecting two CVPs but issue is when one VRU PIM connects other got on ideal state. ICMA has two VRU PIMs PG1A for CVP .204 PG2A for CVP .205 But It connects only one at same time.

Member Since	‎06-11-2012 03:32 AM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	21

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Call transfer to issue in IPIVP

ICM configuration for IPIVR

Call is not proceeding in icm script

Integrate CVP with ICM in HA envoirment

Configure UCCE 10.5 in HA envoirment

Thanks for helping in this

Need to know why call do not

Thanks for reply. I have