We are planning a major upgrade. We are running CCM4.1(3), Unity 4.0_5, IPCCX 4.0(4) Premium. We are going to upgrade CCM so we can install CER 2.0. As long as were are upgrading we thought about IPCCX 5.x as it gives us some much needed/wanted new o...

CCM 3.3.3 (sr4)2621 XM With a T-1 PRI7960'sI am trying to set the caller id on outgoing calls out of the T-1. I would like a general number to output if the individual line doesn't have a External Phone Number Mask. On the Route Pattern I have enter...

I am looking for away to easily search through the CDR database. Does somebody make a front end for it? Or does anyone have an Access database made as a front end, that they would be able to send me. Thanks for the help.

Is there a way to have a phone ring you back after a call has been on hold for lets say 1 1/2 minutes ?CCM 3.2(2c)spH es79