About Ryan LaFountain

Ryan LaFountain · 08-01-2014

Cisco Unified Contact Center Express (UCCX) Version 10.5 has recently been released. UCCX Version 10.5 contains many new features, bug fixes, and serviceability improvements.Although information on all of these new features is documented in the Solut...

Ryan LaFountain · 02-26-2010

Symptoms:1. Cisco Agent Desktop (CAD) agents who are logged in and processing calls may not appear in Cisco Supervisor Desktop (CSD)2. CAD agents appear in CSD but then quickly disappear3. CAD agents are unable to Chat with CSD users4. Messages such ...

Ryan LaFountain · 04-27-2016

Hi,I can't speak to #1 but you should be able to run the utility on 10.6 to migrate to Finesse. There are some features in 11.0(1) Finesse around multiple enterprise data layouts that are not supported in 10.6 so migrating those may fail, but otherwi...

Ryan LaFountain · 11-19-2014

Hi,Unfortunately no updates. This is still not on the roadmap as far as I know. Thanks,Ryan

Ryan LaFountain · 08-03-2014

Hi,Yes, the previous multi-line behavior still holds true for Finesse in 10.5. The ICD extension has to be on any of the first four button positions on the phone. The current documentation is misleading and I will get it corrected via CSCuq21447. I d...

Ryan LaFountain · 08-01-2014

Hi,I checked on this a few months ago and it wasn't on the roadmap. I haven't heard of it being on the roadmap since then but will pass along your feedback to the PM team. If they choose to put it on the roadmap or share an alternative solution for t...

Ryan LaFountain · 02-06-2014

Hi Anthony, First update, there is a enhancement bug opened to CSCul49794 to address the lack of XSD validation against the payload. I'm working to see when this can be implemented. This is for the entire API so will affect all stubs. I am also worki...

Member Since	‎07-10-2009 04:56 AM
Date Last Visited	‎07-02-2020 10:53 AM
Posts	116
Total Helpful Votes Received	42

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UCCX 10.5 Release Field Communication

Troubleshooting CAD Chat Connectivity

Re: UCCX CAD to Finesse Migration

Hi,Unfortunately no updates.

Hi,Yes, the previous multi

Hi,I checked on this a few

Re: APIs Flags on UCCX9 for time of day