Last night we moved our uccx servers (12.5) to different hardware.  dbreplication & uccx dbreplication showed everything synced & normal.  We moved uccx-01 first and things switched to uccx-02 as master.  Took down uccx-02 and verified that uccx-01 w...

We're only on 11.5 su9 for a few more days/weeks, but this is an issue we're running into:When attempting to use the BAT to insert vg400 gateways, Bulk Admin > Gateways > Gateway Template > Add New, there's no vg400 to select from the dropdown list f...

...and we don't have any indication that they're unreachable until calls from the elevator indicate that they're not reachable.  These vgXXX ports are registered to ucm and all indications are that things should work.  Until they don't.Anyone want to...

I have a customer who wants several queues, with different groups to answer calls from those queues. CSQ-1: Group 1, Group 2CSQ-2: Group 1CSQ-3: Group 3CSQ-4: Group 2 Obviously, each group of agents will have skills assigned to them specific to their...

We'd like to automate a solution where we contact phone numbers and have them validate the address we have on file for that phone line.  Ideally, we'd feed a list of numbers and addresses to the system, the system wouldcall the numbertell the user th...