About rudyb2000

rudyb2000 · 07-11-2007

Can IPCC be configured as an automated call reminder and announcement system? We need IPCC to be able to access a database and call certain numbers within the database to send reminders and announcements. We also need the system to track unsuccessf...

rudyb2000 · 04-04-2007

We are currently running IPCC Express Enhanced 4.0(5). I have enabled desktop monitoring to be able to record and monitor the agent calls. It is currently working, the only thing is that the supervisor has to manually record the agent calls. The I...

rudyb2000 · 03-30-2007

We are currently running IPCC Express Enhanced 4.0(5). I need to configure our current ICD script so that when callers are held in queue, they have an option to press 0, break out of the queue, and leave a voice mail. The ICD script we are using is...

rudyb2000 · 04-11-2007

I ended up opening up a TAC case for this issue. I am posting the steps I used to perform these tasks hoping that this post may help someone else out with a similar issue. I will sumarize what I did to record all of our agent calls and export the r...

rudyb2000 · 04-05-2007

Martin,From my undertstanding, the IPCC Express servers run the Monitoring and Recording services which are installed during the IPCCX setup. Once the servers are installed and you have setup your agents and supervisors, you can go to the URL HTTP:/...

rudyb2000 · 04-03-2007

I went with option 2. It worked perfect. I had to create a dummy CTI port to get it to work correctly. Thank You.

Member Since	‎03-30-2007 10:00 AM
Date Last Visited	‎01-12-2024 12:06 AM
Posts	8
Total Helpful Votes Received	40

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IPCC automated call reminder and announcement system

Automatic recording of agent calls and archival solution.

IPCC Express, option for callers to break out of queue and leave a message.

Re: Automatic recording of agent calls and archival solution.

Re: Automatic recording of agent calls and archival solution.

Re: IPCC Express, option for callers to break out of queue and l