We have an agent that is skills that can service two queues.  We have a called in the queue1 for 25 minutes and queue2 for 50 minutes.  With skills based routing, what is the determining factor as to which call AgentA will take when she logs in?? I t...

We have a voice PRI connected to an ISR 4451.  The ISR is configured in CallManager using encryption/tls as a SIP Trunk (5061).  We also have an IVR configured using SIP, but without encryption (5060).   When calling the IVR directly, the call procee...

All,   Trying to secure the CTI and CTI Route Points between CUCM and CER.  Has anyone done this (literally no posts on the topic as of late)?  There is a note on certificates in the admin guide that states -   "Ensure the Cisco Unified Communication...

We have a client looking to turn on voice encryption at the phone level as well as gateway/cube.  They have MediaSense which does not support encryption in this manner.  Has anyone used AQM/WFM on a CUCM cluster where encryption was enabled?

All, My internal domain name is corp.myactivedirectorydom.com My external domain name is company.com My internal srv record for Meeting App users works great.  I have an "A" record for edge.corp.myactivedirectorydom.com and my "_xmpp-client._tcp.co...