how to create a label in ICM that points to CEM skill group? the idea of this label was taken from "ICM Scripting Guide" CEM script samples. but no more documents about such lable exists!
Hello guysDuring precice examination of the screenshots of sample email scripts i found the correct label format.So the routing script is simple: try queue for an agents for three minutes then execute Lable step. which in turn returns message into CE...
Hello, GeoffMy question is not about how to setup email routing. I've already done it and it works fine.According to you comments the question can be modified: what will happen when "End" node of the script executes?I want to put all messages into sp...
Hello, GeoffIt is not possible to assign ICM enabled agents into CEM non-ICM skill group. Neither it's possible to associate CEM Distribution Rule with ICM-based skill group.So i have to create routing script, call type and special dialednumber on IC...