Hello everybody,
I am running a CUIC "Agent All Fields Report" to see how long are the Finesse Agents spending in each state.
As you can see in the attached picture, the "Not Ready Time" is higher than the "Total Logged-In Time". This doesn't seem ri...
Hello everybody,
If I understood the below article correctly, the Speed Dial function is reserved for the patterns *1 to *199.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1_0/english/administration/guide/sip/ATA190/a190_agAsup.html
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Hello team, I hope I described my question as well as possible (writing and drawing) so it would receive a Yes/No answer I already verified this parameter in CUC: It is checked:Use Last (Rather than First) Redirecting Number for Routing Incoming Call...
Hi,
I don't have access to my test setup anymore, but from what I remember, the *1 - *199 are configurable speed dials on the ATA device page in CUCM. You can add a SD on the ATA Device page in CUCM and place a call to that configured destination num...
Cross-checking the "Agent All Fields Report" with the "Agent State Detail Report" showed the affected users with multiple "Logout" states throughout the day, NOT followed by "Logged-in" states, which must have created this discrepancy. The "Not Ready...
All troubleshooting test results have been pointing out that ATA devices will automatically invoke the Speed Dial feature when an end device attached dials the pattern *XXX. Discussing the results with the customer and double checking on their side i...
I installed a ATA190 in our lab and made a lot of tests, but I couldn't find any configuration setup to make the ATA not use the Speed Dial function.
If anybody succeeds to reach a Translation Pattern by dialing *XXXX from ATA190 instead of matching ...
I made a typo in the initial post, but I just corrected it. No, it doesn't work with any handset. At the moment, we tried different phone types connected to ATA190/ATA191, none of them can dial these patterns. ATA receives the *XXX pattern and sends ...
