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Level 1
Member since ‎07-01-2015

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  • 11 Posts
  • 2 Solutions
  • 5 Helpful votes Given
  • 2 Helpful votes Received
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Hello everybody, I am running a CUIC "Agent All Fields Report" to see how long are the Finesse Agents spending in each state. As you can see in the attached picture, the "Not Ready Time" is higher than the "Total Logged-In Time". This doesn't seem ri...
Hello everybody, If I understood the below article correctly, the Speed Dial function is reserved for the patterns *1 to *199. ...
Hello team, I hope I described my question as well as possible (writing and drawing) so it would receive a Yes/No answer I already verified this parameter in CUC: It is checked:Use Last (Rather than First) Redirecting Number for Routing Incoming Call...
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Member Since ‎07-01-2015 05:45 AM
Date Last Visited ‎02-14-2024 12:05 AM
Posts 11
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