About dgoodmundson1

dgoodmundson1 · 09-09-2016

I am wondering if UCCX v11.0 or 11.5 have a voice analytics component in the Workforce management portion? I understand it is at least somewhat based off of Calabrio's CalabrioOne product, and I know that their product does have voice and text anal...

dgoodmundson1 · 08-19-2016

Is there a report available in UCCX 10.6 that shows the % of calls answered in a certain number of seconds? The Contact Service Queue Call Distribution Summary Report show the % of calls answered in 15. 30. 45. and 60 seconds, but it doesn't show an...

dgoodmundson1 · 08-18-2016

I am trying to find basic info about what these two versions offer. I am not a tech person just a user of the program, so all the technical information is not as helpful to me. I am trying to compare the version we currently use (10.5) to version 1...

dgoodmundson1 · 07-26-2016

We are currently using Lotus Notes to receive emails to our Contact Centre, we have 4 main Agents that reply to them. Is it possible to somehow be able to use the Email reporting function in UCCX 10.6 for reporting on these emails?

dgoodmundson1 · 07-18-2016

Hello, An update/upgrade was done to some of the phones in our call centre on Friday, and today some of our CSRs are having issues with their hard phones. Several times when they have received calls, after the customer hangs up their headsets sound ...

dgoodmundson1 · 08-19-2016

That's great, thank you so much for your help guys!!

dgoodmundson1 · 07-28-2016

Well that's too bad. Okay, thanks Deepak!

dgoodmundson1 · 07-27-2016

Yes I understand that there are reports available for it, that is why I am asking if it can be used with Lotus Notes because that is where our emails come in from customers. HOW do we go about linking the email reporting in UCCX 10.6 to our incoming ...

dgoodmundson1 · 07-07-2016

As I had said, I was scheduling them in advance to run monthly as well as quarterly. I did as you suggested and rescheduled them all again to run at a later date (on July 5th instead of 2nd) and they do seem to be working properly now, and are also ...

dgoodmundson1 · 06-29-2016

Hi, From what I understand, you are trying to email historical reports to yourself to be able to then customize them. Is that correct? When we first got UCCX I was unable to do that as well. I had to get my IT department to change some setting to g...

Member Since	‎07-06-2015 10:46 AM
Date Last Visited	‎02-21-2018 05:51 AM
Posts	13

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UCCX 11.0 or 11.5 Voice analytics available?

Need a specific report in UCCX 10.6

Features available with UCCX v 11.0, and 11.5

Possible to report on Lotus Notes emails through UCCX 10.6?

Cisco Ip phone 7965, headset light constantly on

That's great, thank you so

Well that's too bad. Okay,

Yes I understand that there

As I had said, I was

Hi,