when you are creating action, you must select dialog id and extension variables from the dropdown.

We have the same requirement in our organization, the link that Cisco provides offers the posibility of autoanswer calls and associate it to rules such a CSQ's Name but it answers inmediately; i also ask for the posibility of add a delay action befor...

thanks, dj, maybe you can review my answer to Aroon for help us

Thanks AaronI just uploaded three reports, one for april, may and June, so you can view all the information.In our configuration, all agents have only one skill, the script of "calldic" doesn't have call redirect or subflows, we don't have configurat...