I have UCCX 8.5.1.11002-22 deployed with UCM 8.5.1.13900-5.This is a new installation. The site is experiencing a high number of Rejected calls. I getting a mixture of two errors:ABLISHED]->HELD; nested exception is:  com.cisco.jtapi.PlatformExceptio...

I have a customer who would like to load some third party monitoring software onto their ICM 7.0 NAM and CICM. The two tools they are looking at are Nimbus and ITM. can you advise whether or not these two tools are supported on the ICM platform. Rega...

I am using IPCC Entperise 6.0.Is there a standard Webview report which shows agent wrap-up codes entered at the end of each call?

Hi,I am using IPCC Enterprise 6.0 and would like to play the customers position in queue as they move through the queue. I can get their position as they enter the queue using RouterCallsQNow, however I don't know how to get their position as they mo...