Thank you. I do have this documentation.Sorry if i did not put my question in properway.My question is how can a Q has primary CDS=-1 and then have csd1 a value.Does that mean that the call directly goes to CSD1.what would this scenario be.Thanks.
I am trying to create a custom report to split talk time in agent state summary report by agent (as inbound taking/outbound talking and internal talk time).For this first i am trying to create the agent state summary report by other reporting tool.I ...
