About thilak.udhagairajagopal1

thilak.udhagairajagopal1 · 11-12-2015

Hello All, We have a project implementation where NICE WFM needs to be integrated with UCCX. 1. Is there a specific connector for UCCX to integrate with WFM similar to connector available for UCCE. 2. Is integration with NICE WFM and UCCX possible, I...

thilak.udhagairajagopal1 · 09-28-2015

Dear All, As a part of a POC we want to integrate ITSM tools like ServiceNow with UCCE, we are using CTIOS as agent desktop, We are aware of this type of integration using CAD or finesse where we can invoke a webservice to open the ITSM tool, but in ...

thilak.udhagairajagopal1 · 07-09-2015

Dear All,I need to develop a UCCX script which will update a text file with the caller entered details like phone number and account number. My question is1. When there are large number of concurrent callers is there any chance that the file may not ...

thilak.udhagairajagopal1 · 11-16-2015

Thanks Manish, I have asked the same to NICE, they are yet to reply. I will update this thread once I get a reply from NICE.

thilak.udhagairajagopal1 · 09-28-2015

Hello Gerome,My suggestion will be to1. Create a boolean variable named emergency in the script, create the variable as a parameter so that its value can be changed from UCCX application menu.2. In case of normal operation set the value as false, in ...

thilak.udhagairajagopal1 · 09-27-2015

Thanks Aaron, we used database integration to achive this.

Member Since	‎07-09-2015 10:51 PM
Date Last Visited	‎02-14-2021 11:54 PM
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UCCX connector for NICE WFM

CTIOS integration with ITSM Tools

UCCX Script to write data to file

Thanks Manish,

Hello Gerome,My suggestion

Thanks Aaron, we used