i have a customer need contact center for 100 agent .i made the offer with this material :Contact Center Software CCX-60-NEW-ENH CCX 6.0 ENH Server , Seat SoftwareCCX-60-NEW-E CCX 6.0 ENH NON-HA Server , Seat SoftwareCCX-7845I-60 CCX 6.0 7845 IB...
sorry i am new in contact center i need to know if the cisco agent desktop software work with specific type of ip phones or it work with any ip phone model .second please i need any refrence that i can start from it to deploy contact center solution
if i have CCME in a branch connected to another CCME in another branch and there is voip between them using codec g729 when ip phone in branch 1 call ip phoone in branch 2 do i need for dsp transcoding in that case
thx for reply plz can u tell me what is new features in other record system .and can i record the WAN calls using Contact center.another question is there any limitation for ip phones supported by the contact center
can i use contact center express 6 in centralized network for example to have the centeralzed contact center express server in the HQ and the call agents in the remote site register with this server .if this avialable does i need any thing in the re...
thanks i need to know why someone may need to make the E1 that connect to pstn work in medium complex mode (g729)why i choose g729 in case i can use g711 in case i connect to the pstn
