Hello,i installed and configured the CRM Connector for MS integation for UCCE 7.5. The CRM schema has been extenend with the Cisco Contact Center functions. But the Fields for AgentID and Password in the UserTab are greyed out (Admin Only section) - ...
Hello,we installed a CVP 4.1 with ICM 7.2.CallRouting to Agent is working (Communication with ICM and CCM)But we are not able to play media files. I will add the log files from cvp, console.I hope theres someone who can give a hint ..
Hi,you can create atricles to sent out under specific circumstances.This Article is selected in the Auto-Reply / Acknowledgement-Node. It is also possible to check for the business hours in your workflow.
This should be easy to do in CRS Scripting. The steps that you've descibed should do exactly what you want.What erros have you seen`? To get the ANI in the email, just use Variables in the emailbody configuration. I can send you an example script if ...
It will not affect the installed cisco products. However - there is no reason not to backup your system before. keep in mind to install theese patches out of business hours. There are NIC drivers and other updates that will restart SQL Server or othe...
