About Dave.Purscell

Dave.Purscell · 06-23-2012

Not sure when this started. We went to record new prompts. When you finish recording you press the # key, but now it picks up a tiny portion of the DTMF tone and leaves that in the prompt audio. When you build a Prompt Sequence, it sounds like a l...

Dave.Purscell · 06-07-2012

Thanks for the response. I understand. Unfortunately it drastically limited the number of customers where the UC320 is a good fit. We have had to bid alternative products to at least 60% of our SMB opportunities because the UC320 doesn't meet this...

Dave.Purscell · 06-05-2012

So it appears that we are now well over a year with no solution to a very basic phone system need. Perhaps they don't really want to operate in the SMB market after all. Pity.

Dave.Purscell · 03-29-2012

Unfortunately, the lack of TAPI or a suitable replacment is making the UC320W (an otherwise very nice product) less than ideal for small business customers that need the features of application initiated calling and screen pops -- both of which are a...

Dave.Purscell · 07-29-2011

Patch seems to work. I notice that the issue of always having to restart the Configuration Utility is also resolved. We're a bit miffed that it took two months from the time the problem was first reported, but thrilled that a resolution was finall...

Dave.Purscell · 06-09-2011

Before the latest firmware, we only had this problem on calls from a particular carrier. Since the latest firmware, we have had to completely disable the Auto Attendant while we troubleshoot. I have adjusted the line matching and am currently incr...

Member Since	‎06-09-2011 11:08 AM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	6

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Prompts are recording a trailing DTMF tone at the end

Cisco UC320W and TAPI integration

Cisco UC320W and TAPI integration

Cisco UC320W and TAPI integration

Auto attendant will not respond to cell phone calls

Auto attendant will not respond to cell phone calls