I'm not quite sure when it happened, if it was after an upgrade or a recent reset of all phones but we've had several complaints from our end users that if they are on headset during a call and then when they end the call, the headset light doesn't g...

We are running UCCX 10.6(1)SU2 and just enabled Finesse so we can use mixed mode to get the feel of Finesse before we migrate agents to Finesse and ultimately upgrade to 11.5(1). My question is regarding the Call Variables Layout. We use our CSQ's fo...

We purchased a pair of BE7000 which were preloaded with Cisco UC Virtualization Hypervisor edition. We want to use Prime Collaboration Deployment to migrate and upgrade our existing MCS servers so we purchased the licenses for Cisco UC Virtualization...

Hello all, We are running a single server UCCX 7.0(1)SR05_Build504 with two CUCM version 7.1.5.11901-1 servers. We recently added a subflow call to seven of our scripts. The subflow checks an XML file that we loaded to Applications > Document Managem...