About RaymonKhan

RaymonKhan · 08-28-2017

I am trying to build a custom gadget to put Agent back into Ready after Agents applies Wrap-Up Reason to the call.It will be similar to CAD functionality.1. Once call ends, "Apply" button will activate2. Finesse will wait in Wrapping/After Call Work ...

RaymonKhan · 02-04-2013

Background - We would like to bulk modify agent skill groups on a weekly basis, but have over 400 agents, 3 teams and over 5 skill groups per agent. We are hoping to build a query to modify the tables required to skill an agent properly. We would pro...

RaymonKhan · 12-20-2012

Is there a way to prevent a phone from being used to dial or recieve calls unless the agent logs in successfully to our CTIOS desktop?

RaymonKhan · 02-09-2012

Hey Team,I am running UCCE 7.5.10 with IPIVR and my question is about setting Priority within the Queue to Node. My goal is: When a call to a special DNIS enters the call center, it recieves priority to other Sales calls waiting in queue and will go ...

RaymonKhan · 05-17-2022

Excellent Guide, here's an example script finding the area code and doing the XML file lookup.

RaymonKhan · 08-29-2017

How can I see the current WrapUpReason for the call? Want to make sure updateWrapUpReason is working... currentWrap = finesse.restservices.WrapUpReason(); alert(currentWrap);

RaymonKhan · 08-29-2017

Can find in agentconnectiondetailex.SELECT * FROMdb_cra:agentconnectiondetailWHERE LENGTH(callwrapupdata) > 2

RaymonKhan · 02-13-2012

I agree with Ed, we're running 7.5.10 and I rely on the call type for accurate transfer counts. Something simple like:Also, for the agents, I use "Dialed Number Plan Bulk" to label the DN (in this case 3011 = "CABLE") and make it user friendly:

RaymonKhan · 02-13-2012

Here are some older UCCX scripts to use with documentation.For me, I used ICM to store "Call.PeriphiralVariable8" to "CallType.Sales_CT.RouterLongestCallQ" then call "Play_Wait_Time.aef" IVR script to play the wait time for the Sales_CT script.In you...

Member Since	‎01-05-2012 02:00 PM
Date Last Visited	‎11-09-2023 09:33 AM
Posts	16

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Custom Gadget to put Agent back into Ready after Agents applies Wrap-Up Reason

UCCE 7.5.10 - Modify Agent Skill Groups via Database instead of Config or Re-Skill tool?

Can I block phone from use unless agent logs into CTIOS desktop?

ICM Scripting - Setting Priority in Queue to Node

Re: This is where XPath comes to

Re: Custom Gadget to put Agent back into Ready after Agents applies Wrap-Up Reason

Re: UCCE finesse wrap-up reason codes

Re: Termination Call Detail Table

Re: Queue position Scripting