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Ratish Kalliadan
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About Ratish Kalliadan
08-12-2020
Ratish Kalliadan
Cisco Employee
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Member since
11-28-2012
97
Posts
7
Helpful
18
Solutions
Discussions Ratish Kalliadan has Participated In
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Re: Cisco UCCX 11.6(1) Wrap Up / Work Time
Created by
Ratish Kalliadan
in
Contact Center
08-05-2019
08-05-2019
Scott, CCX supports three modes for Agent Wrap up state, Wrap up disabled, Wrap up Automatic state w...
Re: UCCX 10.6 Maximum Amount of Configured CSQ Supervisors
Created by
Ratish Kalliadan
in
Contact Center
07-16-2019
07-16-2019
You can have a maximum of 42 supervisors configured catering to teams having a maximum agents not > ...
Re: Cisco Finesse Call History
Created by
Ratish Kalliadan
in
Contact Center
03-19-2019
03-19-2019
Finesse call History is a live data gadget that will capture all the calls received and made by Agen...
Manual outbound calls can now
Created by
Ratish Kalliadan
in
Contact Center
08-03-2017
08-03-2017
Manual outbound calls can now be monitored from Finnesse TPG, the agent state will be in Not ready h...
Re: Social Miner UCCX Chat agent availability
Created by
Ratish Kalliadan
in
Contact Center
06-20-2017
06-20-2017
Hi Carolyn,This is coming post 11.6, we plan to provide position in queue or EWT which is yet to be ...
Re: Finesse - Default layout doubt? Maybe bug!!!
Created by
Ratish Kalliadan
in
Contact Center
06-12-2017
06-12-2017
Hi,Can you raise a TAC case to have this issue fixed, the reporting user permission is provided in U...
Re: Finesse - Default layout doubt? Maybe bug!!!
Created by
Ratish Kalliadan
in
Contact Center
06-09-2017
06-09-2017
Hi Daniel, First of all the setting in system parameters is for supervisors to login to CCX app admi...
Re: Abandoned Call Detail Activity Report
Created by
Ratish Kalliadan
in
Contact Center
03-01-2017
03-01-2017
I can arrange a Demo for you, can you drop me an email rkalliad@cisco.com if you’re interested so th...
Re: Different times in UCCX database don't seem to add up?
Created by
Ratish Kalliadan
in
Contact Center
03-01-2017
03-01-2017
In Agent Detail report the Duration is sum of Talk time and Work time.In CCDR report the start - End...
Re: Agent utilization in UCCX
Created by
Ratish Kalliadan
in
Contact Center
03-01-2017
03-01-2017
Hi, We currently dont have the Utilization % for a Agent, however we report how long an Agent was Re...
Re: Different times in UCCX database don't seem to add up?
Created by
Ratish Kalliadan
in
Contact Center
03-01-2017
03-01-2017
Hi, Most of the Columns that your are showing in the table is already available as stock reports in ...
Re: Abandoned Call Detail Activity Report
Created by
Ratish Kalliadan
in
Contact Center
02-28-2017
02-28-2017
Hi Jan, The report your mentioning is a Historical report and supervisors by default dont have acces...
Re: Cisco UCCX IVR button pressed report
Created by
Ratish Kalliadan
in
Contact Center
01-15-2017
01-15-2017
Hi,You can run the Detail call by call CCDR report to know the number of calls connected to IVR and ...
Re: recordid in dialinglist table.
Created by
Ratish Kalliadan
in
Contact Center
09-13-2016
09-13-2016
Recordid and DialignListID are two different sequence values, there is a possibility that they may d...
Re: Social Miner UCCX Chat agent availability
Created by
Ratish Kalliadan
in
Contact Center
07-11-2016
07-11-2016
The current implementation does not write to DB on real time basis but stored in memory and written ...
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Public Statistics
Date Registered
11-28-2012
07:58 PM
Date Last Visited
08-12-2020
10:45 PM
Total Messages Posted
97
Total Helpful Votes Received
7
Helpful Votes From
User
Helpful Count
dsobrinho
1
Anonymous
4
dsemmler
2
See all >