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Ratish Kalliadan
‎08-12-2020
Cisco Employee
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CCP Member
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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Member since ‎11-28-2012
97
Posts
7
Helpful
18
Solutions

Re: Cisco UCCX 11.6(1) Wrap Up / Work Time

Created by in Contact Center
08-05-2019
08-05-2019
Scott, CCX supports three modes for Agent Wrap up state, Wrap up disabled, Wrap up Automatic state w...

Re: UCCX 10.6 Maximum Amount of Configured CSQ Supervisors

Created by in Contact Center
07-16-2019
07-16-2019
You can have a maximum of 42 supervisors configured catering to teams having a maximum agents not > ...

Re: Cisco Finesse Call History

Created by in Contact Center
03-19-2019
03-19-2019
Finesse call History is a live data gadget that will capture all the calls received and made by Agen...

Manual outbound calls can now

Created by in Contact Center
08-03-2017
08-03-2017
Manual outbound calls can now be monitored from Finnesse TPG, the agent state will be in Not ready h...

Re: Social Miner UCCX Chat agent availability

Created by in Contact Center
06-20-2017
06-20-2017
Hi Carolyn,This is coming post 11.6, we plan to provide position in queue or EWT which is yet to be ...

Re: Finesse - Default layout doubt? Maybe bug!!!

Created by in Contact Center
06-12-2017
06-12-2017
Hi,Can you raise a TAC case to have this issue fixed, the reporting user permission is provided in U...

Re: Finesse - Default layout doubt? Maybe bug!!!

Created by in Contact Center
06-09-2017
06-09-2017
Hi Daniel, First of all the setting in system parameters is for supervisors to login to CCX app admi...

Re: Abandoned Call Detail Activity Report

Created by in Contact Center
03-01-2017
03-01-2017
I can arrange a Demo for you, can you drop me an email rkalliad@cisco.com if you’re interested so th...

Re: Different times in UCCX database don't seem to add up?

Created by in Contact Center
03-01-2017
03-01-2017
In Agent Detail report the Duration is sum of Talk time and Work time.In CCDR report the start - End...

Re: Agent utilization in UCCX

Created by in Contact Center
03-01-2017
03-01-2017
Hi, We currently dont have the Utilization % for a Agent, however we report how long an Agent was Re...

Re: Different times in UCCX database don't seem to add up?

Created by in Contact Center
03-01-2017
03-01-2017
Hi, Most of the Columns that your are showing in the table is already available as stock reports in ...

Re: Abandoned Call Detail Activity Report

Created by in Contact Center
02-28-2017
02-28-2017
Hi Jan, The report your mentioning is a Historical report and supervisors by default dont have acces...

Re: Cisco UCCX IVR button pressed report

Created by in Contact Center
01-15-2017
01-15-2017
Hi,You can run the Detail call by call CCDR report to know the number of calls connected to IVR and ...

Re: recordid in dialinglist table.

Created by in Contact Center
09-13-2016
09-13-2016
Recordid and DialignListID are two different sequence values, there is a possibility that they may d...

Re: Social Miner UCCX Chat agent availability

Created by in Contact Center
07-11-2016
07-11-2016
The current implementation does not write to DB on real time basis but stored in memory and written ...
Public Statistics
Date Registered ‎11-28-2012 07:58 PM
Date Last Visited ‎08-12-2020 10:45 PM
Total Messages Posted 97
Total Helpful Votes Received 7
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