markpexa1
Level 1
Level 1
Member since ‎03-06-2012
‎06-15-2018

User Statistics

  • 24 Posts
  • 0 Solutions
  • 0 Helpful votes Given
  • 0 Helpful votes Received
Recent Badges
10 Replies
5 Replies

User Activity

I have a group on our phone system that would like to implement iCarol, which automatically opens a call report once the call starts and fills in specified fields such as phone number, call start time, etc. The requirement is that telephony system se...
I have a user who would like to silently monitor calls in progress for both quality and training.  Is this just a function of call center?  Can it be done any other way?  I know CUCM 9.1 integrates some call center functions, is it possible there?Cur...
I'm having an issue with a call tree not going to voicemail. We are using Unity Connection 8.6 and Call Manager 8.6. The call tree is setup as follows:1835 is called and goes directly to a system call handlerWhen option 4 is pressed, the caller is tr...
I'm trying to find a fax machine that is dialing a phone number by mistake.  Apparently the fax machine is masked with our main number.  I tried issuing a show log | begin Feb 5 06 on the gateway, however it's not returning any results.  The same com...
I have setup ELINs in Emergency Responder.  All of my PSAP callbacks work, except one.  It will just ring and not route to the phone.Here is some setup information:PSAP Callback CTI Route Point Directory Number:  913XXXXXXXXXX (area code removed)Tran...
Community Statistics
Member Since ‎03-06-2012 09:42 AM
Date Last Visited ‎06-15-2018 12:10 AM
Posts 24