About Bill Brown

Bill Brown · 02-14-2022

So upgraded from 10.6 to 12.5.1 UCCX. And the following scenario worked before. Scenario: If we have an agent get a call from a queue and that call needs to go to another department. The agent would blind transfer back to another route point that ...

Bill Brown · 10-13-2021

Have an API setup to delete a record and return me the identity on deletion. I'm getting a 200 back but the response value appears to be empty. This works in postman and from the swagger for the API. Does a Delete in a Make REST Call in CCX not ex...

Bill Brown · 12-10-2020

I'm needing to log the UCCX server a call is active on in our logs. Anyone know how to get the servername or IP address where the script is currently running from the script.

Bill Brown · 03-27-2018

I'm getting calls back into a UCCX application and would like to get information that was added to the SIP header of the call and assign it to a variable. This possible for me to do? Any help would be greatly appreciated. CCM 11.5.1.12900-21 UCCX 10...

Bill Brown · 01-16-2017

In order to better assist our agents. We would like to know when a call is coming to them and from what line, so that we can give our users customized answer scripts and certain questions to ask. We know that the Agent desktop can pipe this out to ...

Bill Brown · 02-15-2022

I'm going to make one of these route points into a trigger on the application and see if that makes a difference. The search spaces were correct, but this will simplify getting to the application. Although it was getting to the app and you heard ho...

Bill Brown · 02-15-2022

Well our translation patterns are mapped to route points, which are forwarded to triggers. Then if we need to route the translation pattern to a different script we can just modify it's corresponding route point to point to the trigger. Then the sc...

Bill Brown · 02-15-2022

Well, I created phone book entries for the route points going back into scripts that queue these calls for other departments, with a note to use direct transfer. The call keeps all its identifiers and call variables set. All the data looks the same...

Bill Brown · 12-15-2020

Looks like I can use a SET command with the value of java.net.InetAddress.getLocalHost().getHostName() and get the host name of the server. Thank you again for trying to assist me. I should have just did a little more searching.

Bill Brown · 12-15-2020

@Nathan Gageby You can run scripts from both, the primary and the secondary. This is especially helpful when trigger auto calls out by HTTP triggers. I've just hard coded my primaries dns name into our application logs. Been nice to have been able...

Member Since	‎02-05-2010 11:49 AM
Date Last Visited	‎12-26-2023 07:01 AM
Posts	76
Total Helpful Votes Received	14

User Statistics

User Activity

Called placed back in queue by an agent can never be answered

Make REST Call Delete not returning a Response

Getting UCCX server information where application is running for logging purposes

Reading the SIP header from the UCCX application

Capture incoming call information to supply to custom built applicaiton

Re: Called placed back in queue by an agent can never be answered

Re: Called placed back in queue by an agent can never be answered

Re: Called placed back in queue by an agent can never be answered

Re: Getting UCCX server information where application is running for logging purposes

Re: Getting UCCX server information where application is running for logging purposes