I have two ISR 4451s that are being used as CUBEs.  We are having a problem with box-to-box redundancy.  The two Cubes are using portchannels to provide fail over.    One port of the port channel goes to a 3850 switch (switchA) the other port goes to...

My customer is upgrading UCCX form 8.5 to 10.5.   They want to move to Finesse and do an integration with ServiceNow.   Has anybody done this integration?  

I need to be able to mark an abandoned call differently at different times.  I.E. if user hangs up before 30 seconds in the queue it would be marked abandoned A, if he hangs up after 30 seconds it would be marked Abondoned B.  Does anybody havve a cl...