uzzislx03
Level 1
Level 1
Member since ‎01-29-2007
‎08-18-2017

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  • 7 Posts
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  • 0 Helpful votes Received

User Activity

Looking for some guidance, docs, secret info, etc on setting up switchports for Verint 360.  I inheirited this from some other engineers that were not successful.  Anyone done this before?  Thanks - Tim
We have agents using the CAD, but they would like to be able to have a view of what is going on in the queues.  Our type of calls are medical and technical in nature and could be handled differently if we know there are calls in the queue.  (Such as ...
I upgraded to Presence 8 today and realized I lost all of my CAD contacts.  We previously, successfully integrated UCCX Cad Agents with our Presence 7 environment.  Now that we are at 8, in the Desktop Admin, under Presence Integration, there is a dr...
I have a good grasp on wrap-up codes for calls that are presented to agents, but supervisors are wanted to get data on outbound calls.  How can I present wrapup codes to agents on outbound calls?  Thanks!
We have agents that currently have 20 seconds to enter wrap up data before going into Not-Ready.  I've searched hi and low but can't seem to find where I can adjust this timer.  Any help much appreciated.  Running UCCX 7
Community Statistics
Member Since ‎01-29-2007 08:25 AM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 7