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- About santoshgr9
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Member since
09-18-2012
8
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Created by
santoshgr9
in Contact Center
in Contact Center
02-07-2013
05:48 AM
02-07-2013
05:48 AM
Thanks szabo for your reply. Using UCCE I can make it work but there is no music while ringing and no queue prompt and cannot able to call hunt group again. But in UCCX here is what I do - Using label I can send the call to CUCM but how can I play music and queue prompts in UCCE? Thanks for you suggestions.
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Created by
santoshgr9
in Contact Center
in Contact Center
02-06-2013
08:50 AM
02-06-2013
08:50 AM
Hi, In the IP IVR script there is an element "call consult transfer" which sends the call to a hunt group. I can send the call to hunt group in UCCE by using label and SIP static routes. Now the difference is - In UCCX when the call is sent it plays music and in the back ground the phones are ringing. And when no one picks up the phone then another prompt is played (like you are in queue) and again sending the call to hunt group using "call consult transfer" element. This is like - cct --> music --> noone picks phone --> queue prompt --> cct --> ... (cct is call consult transfer) How can I do this in UCCE ? Thanks for the help.
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01-31-2013
09:12 AM
Thank you. This worked. I have another question - An agent before starting CAD does he need to start IP communicator? I have configured an agent in configuration manager in ICM, assigned a skill group. The agent is not able to login it says "phone is not configured" is there any setting that we have to do in CUCM. Other agents login well. Can the agent ID start with 0. I was more in cvp vxml scripting this is new to me. Thanks for help.
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01-16-2013
02:15 PM
Hi Chris, The CUCM guy has created the Hunt group and given a number. I am putting this number using label node in ICM script. I haven't created any refer transfer. Thanks Santosh
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01-16-2013
10:55 AM
Thanks Chris. I want to send the call to Huntgroup. In the CallServer Sip configuration page there is local static routes. Can I configure the Huntgroup number in local static routes and send the call to remote site CUCM. And do I need to create a dial-peer also? In the darken area I can configure the call to cucm in remote site. So, do I need to create dial-peer in remote site voice gateway or the call is sent to CUCM directly?
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01-16-2013
06:31 AM
Hi, I have to send a call to branch office CUCM from ICM in main site. I can configure the call to go to CUCM branch office in CVP OpsConsole but do I need to create dial-peer in the branch office voice gateway? Thanks for your help.
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09-18-2012
07:11 PM
Hi, Status.bat shows the current concurrent calls going in the system. Is there a way to get the maximum concurrent calls in a month. Thanks for the support.
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Labels:
02-07-2013
Thanks szabo for your reply.Using UCCE I can make it work but there is
no music while ringing and no...
02-06-2013
Hi, In the IP IVR script there is an element "call consult transfer"
which sends the call to a hunt ...
01-31-2013
Thank you. This worked.I have another question - An agent before
starting CAD does he need to start ...
01-16-2013
Hi Chris,The CUCM guy has created the Hunt group and given a number. I
am putting this number using ...
01-16-2013
Thanks Chris.I want to send the call to Huntgroup. In the CallServer Sip
configuration page there is...
01-16-2013
Hi,I have to send a call to branch office CUCM from ICM in main site. I
can configure the call to go...
Public Statistics
| Date Registered | 09-18-2012 07:08 PM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 8 |
